Frequently asked questions

In most cases, yes. Our products are designed to work within established laboratory workflows — for example, our pipette tips are engineered for compatibility with widely used pipette brands, and our cell separation columns are designed for use with standard MACS-type separators.

Compatibility details are noted on each product page. Because every workflow is different, we always recommend requesting a sample to validate performance in your own setup before switching.

Absolutely — and we encourage it. We would rather you confirm that a product performs in your hands than take our word for it. For many products, evaluation samples are available so you can test compatibility and performance with your own protocols and samples.

Just reach out to our team with what you would like to evaluate, and we will help arrange it.

The easiest way to start is through our Request a Quote form — tell us the products and quantities you need, and our team will prepare a tailored quote, typically within one to two business days.

You are also welcome to contact us directly with any questions, and we can guide you to the right products for your application before you order.

We ship worldwide. With an established presence across Israel, North America and Europe and a growing base of customers around the globe, we serve laboratories in most countries.

Wherever your lab is located, get in touch and we will arrange the best way to get our products to you.

Delivery times vary depending on the specific product, quantity and your location, as well as current stock availability. When we prepare your quote, we will give you the most accurate lead time we can for your order, so you know what to expect before you commit.

Yes. Supporting documentation — such as Certificates of Analysis, Certificates of Conformance, purity or sterility test reports, and certification details — is available on request for applicable products.

If your lab or institution has specific documentation requirements for procurement or compliance, let us know and we will do our best to support them.

We do. We see ourselves as a partner, not just a supplier. If you are unsure which product, size or configuration best fits your application, our technical team is happy to help you decide — before and after your purchase.

Reach out any time through our Contact page.

Yes. Our micropipettes carry a one-year guarantee from the date of purchase, and each unit ships with an individual accuracy inspection report.

Our laboratory instruments come with a standard warranty — some models are covered for two years and others for up to three years, depending on the product. The exact warranty term is confirmed on the quote and documentation, and our support team is here to help throughout the warranty period.